Medallia Ideas

Jan 26

Culture Eats Strategy For Lunch

Culture, like brand, is misunderstood and often discounted as a touchy-feely component of business that belongs to HR. It's not intangible or fluffy, it's not a vibe or the office décor. It's one of the most important drivers that has to be set or adjusted to push long-term, sustainable success. It's not good enough just to have an amazing product and a healthy bank balance. Long-term success is dependent on a culture that is nurtured and alive. Culture is the environment in which your strategy and your brand thrives or dies a slow death.

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Posted by Ryan Dunphey

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Jan 25

Passion Profile: Lars Seibert

All the awards aren't that important. I mean, I am happy about them ... but our customers are what matter the most.

Posted by Ryan Dunphey

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Jan 23

Steven Levitt (Freakonomics) on the Danger of Being Right

What I've found in business is that almost no one will ever admit to not knowing the answer to a question. So even if they absolutely have no idea what the answer is, if it's within their realm of expertise, faking is just an important part.

I really have come to believe teaching MBAs that one of the most important things you learn as an MBA is how to pretend you know the answer to any question even though you have absolutely no idea what you’re talking about.

And I've found it's really one of the most destructive factors in business is that everyone masquerades like they know the answer and no one will ever admit they don't know the answer, and it makes it almost impossible to learn.

Source

Posted by Ryan Dunphey

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Jan 20

Chatter for the Week Ending January 20, 2012

The Page Turner

Eyebombing: Humanizing the world, one googly eye at a time.

"Shoulda thought this one through a little bit more."

Amazing: Harbin International Ice and Snow Festival 2012.

The Bark Side has us really anticipating Super Bowl ads!

Great product idea: Serve snacks, hide what's left behind

Chatter is a weekly collection of links to articles that Medallia employees found relevant, interesting, or just plain fun.

Posted by Ryan Dunphey

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Jan 19

Joseph Michelli at Zappos

If each and every day we strive closer to perfection on delivering the flawless product exactly as the customer wants in an environment of caring, there's some amazing payoffs. ... [O]ne of the things that really comes from it is this amazing sense of purposefulness that shuts off our self button, that turns us on to otherness which connects us to something larger in ourselves and ultimately delivers happiness internally and externally.

Posted by Ryan Dunphey

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Jan 18

A Glimpse Into Our Company and Culture

Posted by Ryan Dunphey

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Jan 16

A Passion for Problem Solving

Like myself, today's twentysomethings were raised to find our dreams and follow them. But it's a different world. And as the jobless generation grows up, we realize the grand betrayal of the false idols of passion. This philosophy no longer works for us, or at most, feels incomplete. So what do we do? I propose a different frame of reference: Forget about finding your passion. Instead, focus on finding big problems.

Putting problems at the center of our decision-making changes everything. It's not about the self anymore. It's about what you can do and how you can be a valuable contributor. People working on the biggest problems are compensated in the biggest ways. I don't mean this in a strict financial sense, but in a deeply human sense. For one, it shifts your attention from you to others and the wider world. You stop dwelling. You become less self-absorbed. Ironically, we become happier if we worry less about what makes us happy.

Source: To Find Happiness, Forget About Passion

Posted by Ryan Dunphey

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Jan 11

Seth Godin on Making a Difference

One option is to struggle to be heard whenever you're in the room...

Another is to be the sort of person who is missed when you're not.

The first involves making noise. The second involves making a difference.

Source: Seth Godin

Posted by Ryan Dunphey

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Jan 10

The Happiness Advantage

Posted by Ryan Dunphey

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Jan 03

Passion Profile: Architect David Ling

Passion Profile is a semi-regular feature of the Medallia Blog that highlights uniquely passionate people. Although the subject matter may be irrelevant (though often interesting in its own right), we believe that consistent exposure to passionate individuals is valuable.

Posted by Ryan Dunphey

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