2010 Customer Service Champs from BusinessWeek: 40% of top 5 use Medallia company-wide
BusinessWeek just released its forth annual Customer Service Champs ranking.
Lots of great stories and anecdotes from great companies. And yes,
many of them use Medallia company-wide to communicate with customers
and monitor, understand, and improve performance ;)
- L.L. Bean
- USAA
- Apple
- Four Seasons Hotels and Resorts
- Publix Super Markets
Full ranking here: http://bit.ly/dcKenQ
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