Three Olympic turnaround moves from a coach who knows
Tom Steitz was appointed head coach of the US Olympic Nordic Combined Skiing Team in 1988. The team had finished dead last in that year’s Games. Last Sunday the team won its first individual Olympic medal ever, and Sports Illustrated has picked the US team to win the team competition. An article by Nanette Byrnes of businessweek.com explores the turnaround.
Tom identifies three key turnaround moves:
Out with the old
Right away Steitz overhauled the coaching staff and started to hunt for promising athletes who had good team spirit, who wanted their teammates to do well.
Set goals
Just attending an Olympics couldn't be anyone's goal, they had to want a [medal], and every athlete had to be improving whether they were already easily going to make the team or not.
Togetherness
Steitz relocated the whole team and all their coaches, nutritionists and medical staff from all over the country to Steamboat Springs, Colorado.
Sounds like a good recipe for business performance as well...
Judge for yourself at: http://bit.ly/cVaLnk
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
Posted by 