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Medallia in Forbes: "Bootstrapped SaaS Gains Critical Mass"

Nice mention of Medallia on forbes.com:

Sramana Mitra argues in her Forbes.com article that it is a myth that SaaS businesses are too capital-intensive for bootstrapping. She then points to three companies that are succeeding. Medallia is one of the examplesyay!

Here are a few quotes:

Entrepreneurs are building significant Software-as-a-Service businesses without outside capital.

We agree...

I got into numerous arguments with people recently when I insisted that you can build sizable companies by bootstrapping (See "Why B-Schools Set Up Entrepreneurs To Fail"). Well, here are some Software-as-a-Service ventures that are steadily gaining critical mass. Many of them will create enormous fortunes for the entrepreneurs who founded them. I hope the stupid myth can be erased ASAP.

Bootstrapping forces you to do stuff that customers are willing to pay for. Being useful feels great. As to the "enormous fortune" part: at Medallia we are already richwe control our own destiny and we create every day. Financial gain is proof of a job well done. And since everyone contributes, everyone benefits.

Read the full article, including a Medallia profile, here: http://bit.ly/cpvkol

Year End Review - Medallia & its customers both achieve great results in 2009

As the end of the year approaches, we've recently had the chance to reflect on how our own year has gone at Medallia.  

We're excited our customers have done so well -  since 2003, our customers have grown their share prices by 224%, vs. 22% for the S&P 500 overall.   It's great to see the quantitiatve results for what we have always known - that a relentless focus on customer experience drives shareholder results. 

We're also pleased to announce our own results - our momentum is strong and growing. 
  • Grew revenue by 38%
  • Maintained a 99% renewal rate
  • Significantly expanded our customer base
  • More than 50% of our deployments in 2009 were global
  • Launched new features, including an iPhone application and the Medallia API
You can read the full release at http://bit.ly/6fxC1O

 

About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience:  http://medallia.com