How to unlock the potential of your frontline: Turn administrators into leaders
In the article "Unlocking the Potential of Frontline Managers" McKinsey makes a strong case that companies should free their frontline managers from administrative chores and dramatically increase their focus on frontline coaching.
Frontline managers often spend up to 60% of their time on administrative tasks and meetings - and may spend as little as 10% of their time managing and coaching frontline employees. At best-practice companies, frontline managers spend 60-70% of their time on the floor doing coaching and other activities.
The article presents several examples of how this more empowered approach drives better results. For example, at a convenience store chain, a focus on frontline coaching increased productivity by 65%. Using a similar approach, a bank branch found that cross-selling went up by 24% within a year.Full article here:
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