“It is not necessary to change. Survival is not mandatory." W. Edwards Deming
W. Edwards Deming (1900 – 1993) was a great quality visionary. He was quotable, opinionated, and almost always right. Here a few quotes that are as relevant now as when they where first uttered:
“It is not necessary to change. Survival is not mandatory."
The case for process
“We should work on our process, not the outcome of our processes.”
The case for vision
“It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone.""The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.”
The case for training
“It is not enough to do your best; you must know what to do, and then do your best.”
More on Deming here: http://en.wikipedia.org/wiki/W._Edwards_Deming
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
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