Joseph Michelli at Zappos
If each and every day we strive closer to perfection on delivering the flawless product exactly as the customer wants in an environment of caring, there's some amazing payoffs. ... [O]ne of the things that really comes from it is this amazing sense of purposefulness that shuts off our self button, that turns us on to otherness which connects us to something larger in ourselves and ultimately delivers happiness internally and externally.
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