Pella Windows creates a fan 9 years later
Pella Windows stands behind its products and builds relationships in the process. Many companies would try to red-tape their way out of a 9 year after warranty claim. Pella didn't (disclaimer: Pella is a Medallia customer)
A bad start...
Around nine years ago, I remodeled my house in San Jose. In the process, I bought a garden window from the Home Depot store in Campbell. This window was made by Viking.
Last year when we got a heavy rain, I woke up in the morning and found the window filled with water and water was still dripping inside. I started thinking how to fix it.
Getting worse...
In the window department, I ran into a senior citizen helper who informed me that Home Depot stopped carrying Viking windows and that Viking was bought by a company called Pella that Lowe's carries.
Pella steps up...
We set up a time, he came by, fixed the problem and left without me signing or paying for anything.I asked him what the cost would normally be. He replied $350 and that Viking/Pella are taking care of it...
It is hard to get such free after-services like this and I felt I should give a word of praise and appreciation and thank you to the lady who took my call, Viking and Pella for great customer service!
And now has a promoter for life.
Full article here: http://bit.ly/d1NPJF
Buy your windows here: http://pella.com
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
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