New Zagats wireless ranking: Verizon crushes AT&T on customer experience. But AT&T has iPhone...
Survey shows Verizon performs better as a carrier
When asked the bottom line question, i.e., if they would recommend their wireless carrier to friends and family members, 92% of Verizon customer said “yes,” followed by 79% of Sprint customers, 79% of T-Mobile customers and 69% of AT&T customers.
But AT&T saved by better products (read: iPhone)
AT&T took the top spot in the Products category, with a 24, followed in order by Verizon (19), T-Mobile (19) and Sprint (18). As for Value, T-Mobile scored a 20, Sprint 19, Verizon 18 and AT&T 15.
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Posted by Borge Hald
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