Why being a call center agent is sometimes hard :)
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"Please ship Tiger to London" - the worlds most outrageous guest requests
This is why we love the hospitality business. The variety of situations hotel staff has to deal with is amazing. There is no way to script actions. Staff empowerment is key. Forbes writer Pascale Le Draoulec captures this reality in the highly entertaining article " World's Most Outrageous Guest Requests" Here some select examples:
The Tiger
"Maite Foriasky, head concierge at The Setai in Miami's South Beach, won't soon forget working around the clock for the guest wanting to ship a tiger to London--on two days' notice. The British guest had become smitten with a local woman who agreed to move across the pond with him "only if she could take her pet tiger with her," says Foriasky, who sought assistance from experts at the Miami Metro Zoo."
The Ferrari
The Swiss magnate approached Thomas Wolfe, concierge at the Fairmont Hotel in San Francisco, around 9:30 a.m. and rattled off a litany of things he needed by day's end: A haircut, a dinner reservation at Gary Danko, a booking for his return flight to Zurich … and a Ferrari GTO.
The veteran concierge didn't skip a beat.
"Any color preference, sir?"
"Something dark," he said. "And I don't want to spend over $5.5 million."
Tarantulas to roast
"Raphael Pallais, the concierge at the newly re-opened Plaza Hotel in New York City, went on a crazy quest for live tarantulas for a guest obsessed with bringing some home to roast--then eat."
The Movie on the beach
"At the Ritz-Carlton Cancun, a loyal guest for whom money was clearly no object, requested a private screening of a film on the beach. There was one problem: Said guest did not like sand between his toes. Could the sand be covered somehow?Enjoy the full article here: http://bit.ly/7FUP4V
Reams and reams of white carpet were brought in from Mexico City and unfurled across a stretch of beach."
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
Customer feedback with ketchup
Root cause analysis doesn't get easier than this :)
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
Media monitoring advice by Andy Warhol
Don’t read what they write about you, just measure it in inches
Andy Warhol
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
