Four lessons for delivering a great experience: the Target ClearRx story
via blogs.hbr.org
Peter Merholz from Adaptive Path writes about developing Target's ClearRx pharmacy system. The article covers four key lessons for anyone wanting to deliver a great experience:
1. Prototype Early2. Gird yourself for a slog
3. Align efforts with your brand values
4. Customer experience is made of people!Read the article here: http://bit.ly/7nWH7V
About us: Medallia software enables the whole company to listen to customer feedback and systematically act to improve the customer experience: http://medallia.com
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